A live streaming experience built for parliamentary democracy
UX Research & Workshops | Front-End Design & Development
The project, in numbers.
Chambers covered - Senate & House of Representatives on a single platform
UX workshops building cross-stakeholder alignment before build began
Distinct audience groups mapped through UX research - citizens, press, and parliamentary staff
Modernising democracy’s front door.
Parliament House needed to lift ParlView – its platform for broadcasting Senate and House of Representatives proceedings in real time. The existing experience was dated, difficult to navigate, and falling short of the expectations of a digitally literate public, press gallery, and parliamentary staff alike.
Our partner agency Switch Media was engaged to rebuild the platform from the ground up. They brought Liquid Digital in to ensure the user experience was right before a line of code was written.
Alignment before execution.
We facilitated structured UX workshops directly with the internal Parliament House team – drawing in stakeholders from broadcast, communications, accessibility, and digital operations. These sessions weren’t about gathering requirements in a spreadsheet. They were about surfacing competing priorities, mapping real user journeys, and building a shared framework for every design decision that followed.
Audience segments ranged from citizens watching live chamber proceedings for the first time, to journalists monitoring multiple feeds simultaneously, to staff managing broadcast schedules and accessibility compliance. Each had distinct needs — and the workshops made those needs visible, debated, and resolved before the design phase began.
The output wasn’t just a UX brief. It was organisational buy-in – the kind that prevents costly rework and keeps complex multi-stakeholder builds on track.
Built to broadcast – and to last.
With the UX foundation established, we moved into design and front-end development alongside Switch Media. The interface needed to handle live and archived content simultaneously across multiple chambers – with reliable performance under real broadcast conditions and genuine accessibility for a national audience.
We built a clean, broadcast-quality front-end that reflected the gravitas of the institution – intuitive for first-time visitors, efficient for regular users, and compliant with government accessibility standards. Working in close collaboration with Switch Media’s technical team, we ensured the front-end integrated cleanly with the streaming infrastructure they were building in parallel.
The result: a platform that makes Australia’s parliamentary proceedings genuinely accessible to the public – on any device, at any time.